Terms & Conditions

This website is operated by Mahroz Hekmati.
Mahroz Hekmati is a trading division of Susa Jewellery Limited (company registration number 11045655) Throughout the site, the terms “we”, “us” and “our” refer to Mahroz Hekmati. Mahroz Hekmati offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who we are: We are Susa Jewellery LTD, a company registered in England and Wales. Our company registration number is 11045655, our registered office is at 115-116 The Rock Centre, 27-31 Lichfield Street, Walsall, WS1 1TJ and we operate the website www.mahroz.com (“our website”). Our registered VAT number is 290151914.
1.2 How to contact us: You can contact us by telephoning our support team at 07475384996 or by emailing us at Hello@mahroz.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.
1.3 How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.
2. Payment
2.1 All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.
2.2 Payment for all orders (including international orders) is made in (£) Pounds.
2.3 All prices include VAT at 20% - this rate may change at any time in line with UK Government legislation.
2.4 All goods remain the property of Mahroz Hekmati until payment is received in full. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.
3. Delivery
All Mahroz Hekmati products are made to order in our Birmingham Jewellery Quarter workshop and delivery times may therefore vary. If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), or within 14 days of ordering, please get in touch as soon as possible after placing your order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.
As everything is made to order, delivery times depend on the materials used and the delivery destination. Please note that at periods of high demand, the usual 7-14 day delivery times referred may be extended to 21 days (including Christmas time)
If you have any queries about your delivery, please contact:
Mahroz Hekmati
The Workshop
Unit 6, Second Floor Plantagenet Building,
98 Spencer Street,
Birmingham
United Kingdom
B18 6DB
Tel: +44 07475384996
Email: Hello@mahroz.com
4. Delivery Charges
Delivery dates to be discussed and agreed case by case. Orders are normally shipped using Royal Mail Special Delivery.
We offer free standard shipping for the UK
International orders will be delivered via the International Tracked and Signed service offered by UK Royal Mail and charged for accordingly. Mahroz Hekmati cannot be held responsible for any delays caused by the postal service or customs checks. Any customs charges are the sole responsibility of the customer.
Any time or date stated for delivery is an estimate only.
5. Disclaimer & Liability
5.1 The Mahroz Hekmati website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and illustrations of the items on the website or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Enamel colours on the website act as a guide and may vary depending on different screen resolutions.
5.2 Mahroz Hekmati reserves the right to remove any items listed on the website from the sale, to change designs, technical specifications or alter prices without prior notice.
5.3 Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.
5.4 The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Mahroz Hekmati has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor the content of such third party websites, or for any product or service advertised or provided therein.
6. Hallmarks
Hallmarking is your guarantee of quality. Each of our designs carries designer-makers punch mark, MH. All pieces of jewellery that are required to have a hallmark are independently marked for fineness and are assayed at the Birmingham Assay Office, and this includes all gold items over 1g and silver weighing over 7.8g.
7. Copyright
All Mahroz Hekmati designs are copyright of Mahroz Hekmati and Susa jewellery Ltd. No unauthorized images are to be removed without consent from the company; Mahroz is a registered trademark. Unless otherwise specifically designated, Mahroz Hekmati is the sole owner of all intellectual property rights to this site and its contents, including, but not limited to, copyright protection for all content, including the design, layout, graphics, photos, format, and other visual or electronic elements of the site. Mahroz Hekmati, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information and material contained on this site, including, but not limited to, the Mahroz name, logos, trademark, graphics, photos, images, and content.
By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of Mahroz Hekmati
8. Description of goods
Although our production process aims to deliver homogenous results throughout our range of products, Due to the handmade nature of the jewellery and the vagaries of the enamel, colours and tones, final products may vary slightly in colour from one to another and from the high-resolution pictures shown in the online shop.
In addition variations in monitor, browser or software calibrations on your browsing device may cause variations in the image and colour of items shown digitally, for which Mahroz Hekmati cannot accept responsibility. If you like to know more about this, please get in touch!

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