Privacy Policy

This website is operated by Mahroz Hekmati.

Mahroz Hekmati is a trading division of Susa Jewellery Limited (company registration number 11045655)
Throughout the site, the terms “we”, “us” and “our” refer to Mahroz Hekmati. Mahroz Hekmati offers
this website, including all information, tools and services available from this site to you, the user,
conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be
bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional
terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Who we are: We are Susa Jewellery LTD, a company registered in England and Wales. Our company
registration number is 11045655, our registered office is at 115-116 The Rock Centre, 27-31 Lichfield
Street, Walsall, WS1 1TJ and we operate the website www.mahroz.com (“our website”). Our registered
VAT number is 290151914.

1.2 How to contact us: You can contact us by telephoning our support team at 07475384996 or by
emailing us at Hello@mahroz.com. If you are emailing us please include details of your order (such as
your order number) to help us identify it.

1.3 How we may contact you: If we have to contact you we will do so by telephone or by writing to you
at the email address or postal address you provided to us in your order.

1.4 “Writing” includes emails: When we use the words “writing” or “written” in these terms, this
includes emails.

2. Payment

2.1 All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of
delivery.

2.2 Payment for all orders (including international orders) is made in (£) Pounds.

2.3 All prices include VAT at 20% – this rate may change at any time in line with UK Government
legislation.

2.4 All goods remain the property of Mahroz Hekmati until payment is received in full.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes
occur. If we discover an error in the price of an item you have ordered we will contact you as soon as
possible.

3. Delivery

All Mahroz Hekmati products are made to order in our Birmingham Jewellery Quarter workshop and
delivery times may therefore vary. If you require a piece of jewellery by a particular date (e.g. a birthday
or anniversary), or within 14 days of ordering, please get in touch as soon as possible after placing your
order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the
goods do not arrive within the delivery times stated below.

As everything is made to order, delivery times depend on the materials used and the delivery
destination. Please note that at periods of high demand, the usual 7-14 day delivery times referred may
be extended to 21 days (including Christmas time)

If you have any queries about your delivery, please contact:

Mahroz Hekmati

The Workshop

Unit 6, Second Floor Plantagenet Building,

98 Spencer Street,

Birmingham

United Kingdom

B18 6DB

Tel: +44 07475384996

Email: Hello@mahroz.com

4. Delivery Charges

Delivery dates to be discussed and agreed case by case. Orders are normally shipped using Royal Mail
Special Delivery.

We offer free standard shipping for the UK

International orders will be delivered via the International Tracked and Signed service offered by UK
Royal Mail and charged for accordingly. Mahroz Hekmati cannot be held responsible for any delays
caused by the postal service or customs checks. Any customs charges are the sole responsibility of the
customer.

Any time or date stated for delivery is an estimate only.

5. Disclaimer & Liability

5.1 The Mahroz Hekmati website provides a general description of the nature of the goods. We
endeavour to ensure that all descriptions and illustrations of the items on the website or in our
catalogue or otherwise provided to you by us are accurate but there may be slight variations due to
print and publishing limitations. Enamel colours on the website act as a guide and may vary depending
on different screen resolutions.

5.2 Mahroz Hekmati reserves the right to remove any items listed on the website from the sale, to
change designs, technical specifications or alter prices without prior notice.

5.3 Except in relation to the description of products and services available for order from our website,
we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency,
accuracy or reliability of any data, information, or services provided to you on or through this site. We
will work to keep the website up to date but cannot guarantee that this site and its contents are
completely free of technical errors, viruses or anything else that may have a harmful effect on any
technology. We will endeavour to allow uninterrupted access to the site but access may be suspended,
restricted or terminated at any time.

5.4 The site may contain direct links or hyperlinks to websites that are maintained by third parties.
When utilising such a link, you are leaving our site; therefore, Mahroz Hekmati has no control over, does
not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by
the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor the
content of such third party websites, or for any product or service advertised or provided therein.

6. Hallmarks

Hallmarking is your guarantee of quality. Each of our designs carries designer-makers punch mark, MH.
All pieces of jewellery that are required to have a hallmark are independently marked for fineness and
are assayed at the Birmingham Assay Office, and this includes all gold items over 1g and silver weighing
over 7.8g.

7. Copyright

All Mahroz Hekmati designs are copyright of Mahroz Hekmati and Susa jewellery Ltd. No unauthorized
images are to be removed without consent from the company; Mahroz is a registered trademark.
Unless otherwise specifically designated, Mahroz Hekmati is the sole owner of all intellectual property
rights to this site and its contents, including, but not limited to, copyright protection for all content,
including the design, layout, graphics, photos, format, and other visual or electronic elements of the site.
Mahroz Hekmati, with ALL RIGHTS RESERVED, owns all ownership rights pertaining to the information
and material contained on this site, including, but not limited to, the Mahroz name, logos, trademark,
graphics, photos, images, and content.

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe
the rights of, restrict or inhibit anyone else’s use and enjoyment of the site.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the
public, or otherwise use the site content in any way, other than that as may be intended and stated
within the relevant part of the site. Any other use of site content requires the prior written permission
of Mahroz Hekmati

8. Description of goods

Although our production process aims to deliver homogenous results throughout our range of products,
Due to the handmade nature of the jewellery and the vagaries of the enamel, colours and tones, final
products may vary slightly in colour from one to another and from the high-resolution pictures shown in
the online shop.

In addition variations in monitor, browser or software calibrations on your browsing device may cause
variations in the image and colour of items shown digitally, for which Mahroz Hekmati cannot accept
responsibility. If you like to know more about this, please get in touch!

Cancel your order

We appreciate it if you would notify us immediately by telephone, or e-mail if you decide to cancel your order. Please ensure you quote your order number.

Exchanges

We only replace items if they are defective or damaged.
Before returning your items please email us at Hello@mahroz.com with the following information.
• Your order number
• A photograph of the jewellery which is damaged
• A photograph of the damaged packaging if this is the case
We recommend that your return the item as a tracked parcel. Mahroz Hekmati will not hold responsibility for items that are lost or damaged in transit.
Send your item to Unit 6, Second Floor Plantagenet Building, 98 Spencer Street, Birmingham B18 6DB

Returns

You have 14 calendar days to return an item from the date you received it. If 14 days have gone by since
your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have a receipt or proof of purchase.
For hygiene reasons, we can only replace earrings that have not been worn.
Additional non-returnable items:

Special orders and engraving

We are unable to offer exchanges or refunds on bespoke items or jewellery which has been personalised. For example, jewellery that has been engraved has a special stone, has a special enamel colour, is an unusual size or has been commissioned by you cannot be returned. This does not affect your statutory rights.

Altered jewellery

We do not accept returns of any jewellery which has been altered in any way after the date of purchase. Nor do we accept responsibility for damage or injury caused by our goods if they have been altered in any way after the date of purchase or worn incorrectly. We recommend that any alterations of our products be done by us in our Workshop.

Refunds (if applicable)

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item.
We will replace the item or refund the cost, excluding postage, provided you have notified us immediately upon receiving the item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@mahroz.com

Shipping

Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit.

Return address Mahroz Hekmati

Unit 6, Second Floor Plantagenet Building, 98 Spencer Street, Birmingham B18
6DB Phone: 07475384996

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